Return & Exchange Policy

Eligibility for Return or Exchange

Because our products are hand-blended, hygiene-sensitive items, returns/exchanges are accepted if:

• The product arrived damaged, leaking, or broken in transit.
• You received a wrong product or different item than ordered.
• The product is unopened, unused, and in its original sealed packaging.

Reporting a Problem

Please message us on WhatsApp within 3 days of delivery with your order ID and a photo/video of the issue. Our support team will confirm next steps within 24 to 48 hours.

Refunds & Return Shipping

Approved refunds for prepaid orders are processed within 3-5 business days. Return shipping for damaged or wrong items is 100% on us.