Return & Exchange Policy
How we handle damaged, wrong, or defective Homy Organic orders to ensure your complete peace of mind.
Eligibility for Return or Exchange
Because our products are hand-blended, hygiene-sensitive personal care items, we can only accept a return or exchange if:
- The product arrived damaged, leaking, or broken in transit.
- You received the wrong product or a different item than ordered.
- The product is unopened, unused, and in its original sealed packaging.
Hygiene Note: For hygiene reasons, opened or used items cannot be returned or exchanged unless the product itself is defective.
Reporting a Problem
Please message us on WhatsApp within 3 days of delivery with your order ID and a clear photo or video of the issue.
Our support team will inspect the details and confirm the next steps — a replacement, exchange, or refund — within 24 to 48 hours.
Refunds
Approved refunds for prepaid (Easypaisa/JazzCash) orders are sent back to the same account within 3-5 business days.
For Cash on Delivery (COD) orders, we will arrange a direct product replacement or provide store credit for your next purchase.
Return Shipping
If a return or exchange is approved due to our error (wrong or damaged item), return shipping is 100% on us.
If you wish to exchange an item for a different reason, return shipping costs may be your responsibility.